We take great care in crafting and delivering your tribute safely to your door. All of our memorial stones are securely packaged and sent via Parcelforce Tracked Delivery.
Delivery Costs Standard delivery is completely free of charge to all UK mainland addresses (unless otherwise stated for highly specific bespoke items).
Our Process & Timeline Because every memorial is crafted to your exact specifications, our total processing time is typically 1 to 2 weeks. Here is how that breaks down:
As soon as your tribute passes our final quality checks, it will be dispatched, and you will be able to track its journey to your home.
We understand that ordering a memorial is a deeply personal process, and we want you to be completely satisfied with your tribute.
Non-Personalised Items
For standard, non-personalised goods, we offer a full refund or exchange within 28 days of you receiving your item. To be eligible for a return, the item must be entirely unused, in its original packaging, and accompanied by a receipt or proof of purchase.
Personalised & Bespoke Items
Due to the permanent nature of our custom-engraved products, any items that have been personalised or specifically made for you are non-refundable, unless they arrive defective or there is an engraving error that differs from your approved digital layout.
What to do if there is an issue
If you notice an error immediately after placing your order, or if you have any issues with an item you have received, please contact us before attempting to return the stone.
Our team is here to help resolve any problems quickly and respectfully.
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Returns Address (Please contact us prior to sending):
Direct Memorials 50 Mollinsburn Street Glasgow G21 4SE